Users' interactions with ChatGPT, as revealed in a comprehensive report by OpenAI, highlight the range of questions and topics people are inquiring about
In a groundbreaking report published in July 2025, the rapid democratization of AI technology is underscored by the significant growth in low- and middle-income countries. This global expansion is evident in the widespread adoption of ChatGPT, a leading AI platform.
The report, devoid of a named author, delves into the intricacies of human interaction with ChatGPT, revealing some fascinating trends. One of the most striking findings is the growth of "Asking" on ChatGPT, which has surpassed "Doing" over the past year. This trend correlates with higher user satisfaction, indicating that the primary value of ChatGPT lies in its decision-support capabilities.
To protect user privacy, sensitive demographic analysis was conducted in a secure "data clean room." This methodology, a novel privacy-preserving approach, classified messages without any human ever reading the content. The analysis reveals that "Asking" makes up 49% of user interactions on ChatGPT, with users seeking information or advice to become better informed. In contrast, "Doing" accounts for 40% of user interactions, with users requesting specific outputs like code, translations, or completed emails.
The report further sheds light on the most common categories of work-related messages on ChatGPT. "Practical Guidance" emerges as the second most common, accounting for 24%, while "Writing" takes the lead, accounting for over 40% of work-related messages. "Technical Help" accounts for 10% of work-related messages, indicating a need for assistance with technical tasks.
In a surprising turn, computer programming makes up only 4.2% of messages on ChatGPT, suggesting that users are leveraging the platform for a broader range of tasks. Companionship and personal reflection account for a mere 1.9% of messages, demonstrating that ChatGPT is primarily a tool for productivity and decision-making.
Despite the intense focus on AI's impact on the workplace, a resounding 70% of ChatGPT usage is for non-work-related queries. The platform is most popular among the young, with users aged 18-25 accounting for nearly half of all messages.
The report also introduces a new framework to classify user intent on ChatGPT as either "Asking" for help with a decision or "Doing" a task. This framework underscores the platform's role in assisting with the countless decisions and activities of daily life, rather than merely automating office tasks.
In professional settings, ChatGPT is most prevalent among highly educated users in professional, knowledge-intensive occupations. The gender gap among ChatGPT users has effectively closed, with users having typically feminine names slightly outnumbering those with masculine names by mid-2025.
By July 2025, ChatGPT had over 700 million weekly active users, which is approximately 10% of the entire world's adult population. With more than 2.5 billion messages sent daily, ChatGPT's influence on global communication is undeniable. The report suggests that the greatest value of generative AI may not be in automating office tasks, but in assisting with the countless decisions and activities of daily life.
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