Theme Park Guests' Preparation for Rides Optimized by Clear-Com Technology
Clear-Com's EQUIP Intercom System Transforms Theme Park Ride Operations
Clear-Com's EQUIP intercom system is revolutionising theme park ride operations, enhancing safety, and boosting guest satisfaction. The partnership between Clear-Com and Tyrell has been instrumental in the successful implementation of this system at Merlin Theme Parks.
The EQUIP system, which offers a battery life lasting an entire operating day without trailing battery packs, has made a significant impact on peak throughput performance at attractions like the Hyper coaster. Its IP-based workflow supports high-fidelity audio with minimal latency, ensuring crystal-clear voice communication for mission-critical reliability.
The system's full-duplex conversation capability and hands-free design streamline real-time conversations between ride operators, loaders, and platform staff, improving operational efficiency and reducing ride downtime. This has led to a notable increase in ride throughput, with a 18% improvement recorded at some attractions and an average improvement of 8-9% across multiple rides, representing one of the largest gains from recent operational changes.
Clear-Com consistently puts boots on the ground to understand the unique needs of each attraction firsthand. They visit each site to make bespoke recommendations for transceiver placement and cabling routes, ensuring optimal performance without initial issues.
The aftercare support provided by Clear-Com has been a significant advantage in addressing ideas and troubleshooting issues. With someone always available on the phone for discussions or troubleshooting, the system's implementation has been seamless and efficient.
The EQUIP system has also resulted in significant risk mitigation for teams working at height or in complex environments. Initially, some team members were hesitant about using the system, but they quickly adapted to its use.
Ben Turnwell, EMEA regional sales manager, praised Tyrell for their instrumental role in the project's success. Tyrell introduced Merlin to Clear-Com's EQUIP system, paving the way for this transformative technology to enhance theme park ride operations, safety, and guest satisfaction.
[1] Clear-Com (2022). Clear-Com EQUIP Intercom System Enhances Theme Park Ride Operations. Retrieved from https://www.clearcom.com/blog/clear-com-equip-intercom-system-enhances-theme-park-ride-operations/
[2] Merlin Entertainments (2022). Clear-Com EQUIP Intercom System at Merlin Theme Parks. Retrieved from https://www.merlinentertainments.biz/media-centre/news/clear-com-equip-intercom-system-at-merlin-theme-parks/
- The EQUIP Intercom System from Clear-Com, transforming theme park ride operations, offers high-fidelity audio and minimal latency, making it ideal for showcasing its features in gadget reviews related to data-and-cloud-computing and technology.
- In gadget comparisons, the EQUIP Intercom System's IP-based workflow, full-duplex conversation capability, and hands-free design, proven to improve operational efficiency and safety, can be contrasted with other products in the market, reinforcing its unique benefits to theme park operators.
