Tesco app experiences outage: Consumers unable to access their accounts due to unexpected downtime.
Fed-Up Tesco Customers Vent Over App Outage
Tesco's app and website experienced a hiccup on Friday, leaving customers across the UK frustrated and unable to manage their Clubcard accounts or place orders. According to DownDetector, the issues started just before 2pm BST and affected more than a thousand customers, with 59% of complaints focusing on the app, 21% on login, and 20% on the website.
Disgruntled shoppers took to Twitter to express their concerns, with some stating that the app was still down, preventing them from using their Clubcard in-store. One user said, "Cannot access @Tesco app for Clubcard. If I take the receipt back to the store when it's working will I receive a refund for the discounts and clubcard points?"
Tesco's official Twitter account acknowledged the issue, assuring affected customers that their IT team was looking into it. However, they were unable to provide an estimated time for resolution.
Unfortunately, the specific cause of the outage remains unclear. MailOnline reached out to Tesco for comment but received no response at the time of writing.
This outage followed an earlier issue with Halifax, where mobile banking and online banking were down on Friday, leaving users unable to access funds. The cause of this outage was also not immediately known.
In times of online banking or app outages, consumer rights advocate Which? recommends contacting your bank, either by phone or visiting your local branch, if you urgently need to access your funds[3]. If you suffer a financial loss due to the outage, you may be entitled to compensation[3].
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Tesco Outage Leaves Customers Irritated
The unexpected outage on Tesco's app and website led to customers being locked out of their accounts and unable to manage orders or access their Clubcard accounts, causing frustration among shoppers[2]. The exact number of affected users remains undisclosed, but complaints were plentiful on social media[2]. Furthermore, some customers reported difficulties scanning Tesco Clubcards in stores or scheduling home delivery slots for their groceries.
While the precise cause of the outage remains unknown, it is reported that the problem stemmed from "technical issues"[2].
In such situations, Which? advises customers experiencing online banking or mobile app problems to contact their bank for resolution and to visit their local branch if necessary, especially if immediate access to funds is required[3]. You may also be entitled to compensation for any financial losses caused by the outage[3].
References
[1] MailOnline, "Tesco customers complain of being locked out of their accounts after outage," 2022.[2] DownDetector, "Tesco outage reported," 2022.[3] Which?, "What to do during an online banking and app outage," 2022.
- The Tesco outage, causing frustration among shoppers, resulted in customers being locked out of their Clubcard accounts and unable to manage orders or access their accounts, as reported by DownDetector.
- In light of the Tesco outage, consumers may also be entitled to compensation for any financial losses caused by the unforeseen technical issues, according to consumer rights advocate Which?
