Qatar Insurance Company Triumphs in Customer Service Excellence Contest
Qatar Insurance Company Wins "Customer Experience Initiative of the Year" at 2025 Insurance Asia Awards
The Qatar Insurance Company (QIC) has been honoured with the "Customer Experience Initiative of the Year in Qatar" award at the 2025 Insurance Asia Awards. This recognition is a testament to QIC's commitment to innovative and user-centric digital solutions.
The win was attributed to QIC's flagship platform, the QIC App. This award-winning digital platform offers a range of unique features designed to enhance medical insurance interactions for users.
The QIC App, developed by Qatar Insurance Company, is a comprehensive digital solution that simplifies and enriches the way customers interact with their medical insurance. Key features include:
- Comprehensive digital services: Users can easily submit and track medical insurance claims, order medications, and set reminders for medicine administration.
- Personal health management: The app allows users to create and maintain their own health records within the platform.
- Customer support via multiple channels: Users can voice or text complaints directly to the QIC team through the app.
- Location-based services: By using GPS, the app helps users locate the nearest direct billing medical providers along with their contact details.
- User-friendly interface built by insurance professionals and experienced developers: This ensures a seamless experience tailored specifically to insurance needs.
- Convenience and accessibility: The app supports managing insurance requirements anytime and anywhere, pushing customer experience beyond traditional bounds.
These features combine to offer a highly innovative, user-centric approach that sets QIC’s digital platform apart among regional insurers.
In other news, Anthony Tramonte has been announced as the Head of Marine for AGCS Canada, effective September 8, 2022. He will be based in AGCS Canada and joins from Allianz Global Corporate & Specialty.
Additionally, QIC Global, an international specialty insurance and reinsurance subsidiary of Qatar Insurance Group, plans to align its core companies under the Antares name. This move aims to unify the brand across respective entities.
QIC reported a net profit of QAR 360 million for the first half of 2024. More information about the QIC App or to download the application, visit qic.online.
The Insurance Asia Awards is one of the most prestigious award programs continent-wide, recognising insurers that have achieved outstanding milestones, introduced innovations, and set new industry benchmarks.
- The Qatar Insurance Company, having won the "Customer Experience Initiative of the Year in Qatar" award at the Insurance Asia Awards, showcases an unparalleled commitment to innovation in the realm of specialty insurance and reinsurance, as demonstrated by their award-winning digital platform, the QIC App.
- The QIC App, a comprehensive digital solution developed by Qatar Insurance Company, transcends traditional insurance interactions by offering features like personal health management, location-based services, and customer support via multiple channels, thereby setting a new standard for user-centric digital solutions in the sector.
- QIC Global, an international specialty insurance and reinsurance subsidiary of Qatar Insurance Group, further strengthens its brand recognition by strategically aligning its core companies under the Antares name, aiming to maintain a unified presence across all entities.
