NING Service Hubs Debut in Shanghai and Bangkok, Setting a High Standard for the New Energy Vehicle After-Market Industry
NING Service, an independent aftermarket brand under CATL, celebrated its first anniversary in August 2025, coinciding with the 10th anniversary of CATL itself. This brand is focused on providing comprehensive aftermarket support for electric vehicles, complementing CATL's core battery manufacturing business.
CATL, a Chinese battery manufacturer founded in 2011, specializes in lithium-ion batteries for electric vehicles and energy storage systems. As the largest EV battery manufacturer globally, CATL is headquartered in Ningde, China. The establishment of NING Service reflects CATL's strategy to create dedicated support and service infrastructure for electric vehicles, strengthening its ecosystem beyond manufacturing and into customer engagement and aftermarket services.
Specialized Services by NING Service
NING Service offers a range of services tailored to the aftermarket sector for new energy vehicles. Key services include:
- Direct Experience Centers in major cities like Shanghai and Bangkok, where customers and partners can explore and engage with CATL’s battery products and services.
- Support, maintenance, and solutions for EV batteries post-sale, enhancing the user experience for battery customers outside the original equipment market.
The flagship experience center in Shanghai and the first overseas directly-operated store in Bangkok, Thailand, opened on the same day. NING Service's store in Bangkok spans over 2000 square meters and integrates CATL's global service standards, marking its first overseas location and serving as a crucial step for CATL's global technology deployment and service coordination.
Advanced Technologies and Services
NING Service has developed a non-destructive testing device for battery fault detection, achieving an accuracy rate of over 90%. This device utilizes ultrasonic guided wave technology and can complete fault detection in just 15 minutes, avoiding secondary damage from disassembly and inspection.
Moreover, NING Service's professional battery health assessment system comprises 45 online analyses and 28 offline inspections, delivering authoritative battery testing and maintenance. They also provide a CTP repair service, which uses CATL original equipment components, adheres to CATL's technical standards and quality requirements, and comes with official warranty coverage. This service is significantly more affordable than full pack replacement, saving substantial repair costs for users.
NING Service repairs batteries in a manner that maintains constant temperature and humidity, following original equipment manufacturer's meticulous inspection and repair procedures. They have fulfilled the promise of "general faults repaired within 8 hours, complex faults within 72 hours", firmly holding the top position in the industry.
Wide-reaching Impact and Expansion
After ten years of efforts, NING Service has built a robust presence across 75 countries, operating more than 1,100 service outlets and managing 67 spare parts warehouses with a total area exceeding 370,000 square meters. They have also established a "72-Hour Express Recycling" network, achieving triple the regional coverage rate of third-party platforms.
NING Service addresses the pain points of new energy vehicle consumers, leading the new energy vehicle aftermarket into a new phase. They collaborate with high-quality industry partners to expand into diversified business areas such as electric vessel operations and the low-altitude economy.
In addition, NING Service collaborates with partners to establish professional new energy detection and repair training bases across 18 provinces and municipalities in China, addressing the growing demand for skilled professionals in the national new energy aftermarket.
With its advanced technologies, comprehensive services, and wide-reaching impact, NING Service continues to play a crucial role in the electric vehicle industry, ensuring reliable and efficient battery solutions for consumers worldwide.
NING Service, with its non-destructive testing device for battery fault detection and precise accuracy rate of over 90%, utilizes advanced ultrasonic guided wave technology to offer quick and effective fault detection within 15 minutes.
NING Service, operating more than 1,100 service outlets across 75 countries and managing 67 spare parts warehouses with a total area exceeding 370,000 square meters, has established a robust presence in the global electric vehicle aftermarket.
