Marks & Spencer allegedly lacked preparedness for cyber assaults, according to an insider's account, with employees reportedly forced to slumber in the office due to fear and turmoil.
Fresh Take:
An unnamed source from M&S's headquarters has spilled the beans about the company's ongoing cyber attack woes, claiming it could take "months" to fully recover. Hackers have had the High Street giant on its knees for over a week, causing online orders to grind to a halt and recruitment to come to a standstill.
"Last week was just a chaotic mess," shared the insider, emphasizing that M&S had no contingency plan for such a scenario. The source added, "There's been a lot of stress, sleepless nights, weekend shifts, and office naps – it's been nothing but reactive responses."
The source further revealed that M&S employees are currently juggling their work on personal devices due to internal restrictions on using work devices. Communication has taken an unusual turn, as employees are using WhatsApp instead of Teams in an effort to stay informed.
There's also a sense of apprehension among the staff, as it's still unclear whether the hackers have breached the M&S system. The insider hinted that it's indeed a possibility, encouraging caution.
On a positive note, the source shared that services would gradually resume, with an emphasis on restoring in-store and online services in a phased manner.
M&S apologized to customers on Friday, expressing regret for the inconvenience caused. The CEO, Stuart Machin, assured that they were working tirelessly to resolve the cyber incident and restore normalcy as quickly as possible.
For more insights on the Scattered Spider hackers, who are behind this attack, check out our article.
In other news, Cabinet Office Minister Pat McFadden will warn every UK business that such attacks should serve as a wake-up call. At the upcoming CyberUK conference in Manchester, McFadden will stress the importance of treating cybersecurity as a top priority, comparing it to locking your car or house before leaving for work.
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Cybersecurity should be a top priority in today's digital world, where hackers are relentless in their pursuit of profit. United Kingdom's Cabinet Office Minister Pat McFadden will stress this point at the upcoming CyberUK conference in Manchester. McFadden will emphasize that just like you would never leave your car or house unlocked on your way to work, businesses should treat their digital shopfronts the same way. This call to action comes in response to recent attacks on businesses, including M&S, Harrods, and the Co-op Group. These incidents have disrupted the lives of working families, serving as a powerful reminder of the need for robust cybersecurity measures.
- In the recent M&S cyber attack, the High Street retailer has been crippled for over a week, with online orders halting and recruitment stalling.
- The source from M&S's headquarters has emphasized that the company had no contingency plan for such a scenario, leading to high levels of stress and reactive responses.
- Due to internal restrictions, M&S employees are currently using personal devices for work, with communication turning to WhatsApp instead of Teams.
- Minister Pat McFadden, in the upcoming CyberUK conference, will warn every UK business that such attacks should act as a wake-up call and treat cybersecurity as a top priority, equating it to locking your car or house before leaving for work.
- In today's digital world, where hackers are relentless in their pursuit of profit, the need for robust cybersecurity measures is increasingly important, as recent attacks on businesses like M&S, Harrods, and the Co-op Group have disrupted working families' lives.
