Leading mobile app customer service solutions: Live chat and support software at your fingertips
In the digital age, providing seamless customer support is crucial for any mobile app. One of the most preferred methods for support is live chat, with 74% of internet users showing a preference for live chatbots over support agents.
One such comprehensive customer support and communication platform is Zendesk, which enables chat support on websites, Android apps, and iOS apps. Administrators can customize the chat process and route chats to specific agents, making it an ideal choice for businesses.
However, Zendesk is not the only contender in the market. Other key players in 2025 include LiveChat, Intercom, Olark, HubSpot, LiveAgent, Freshchat, and Kommunicate. Each offers a mix of essential live chat capabilities, AI integration, and multi-platform support.
For instance, Freshchat offers shared team inboxes and customer intel access, improving collaboration. Kommunicate features AI agents that handle ticketing and conversations with human handoff. LiveChat, Zendesk, and HubSpot provide extensive customization and CRM integrations.
Pricing varies among these platforms, with free tiers or trials available in Freshchat, Kommunicate, and others. Intercom and Zendesk tend to have higher price points due to advanced features. Pricing mostly depends on the number of agents/users and features enabled.
When it comes to mobile apps, consider solutions offering robust SDKs or APIs like Ably or Intercom, which enable deep in-app chat experiences and realtime updates without rebuilding backend systems. If ease of setup and affordability are key, Olark or Freshchat are good starting points.
Another important aspect is integration capabilities. Most platforms integrate with popular CRM systems, third-party business tools, and offer APIs or SDKs for mobile app integration. Ably offers a highly scalable realtime messaging API and SDKs, optimal for embedding chat in mobile apps with support for large-scale concurrency and low latency.
If you're looking to build your own app and enable the chat feature, AppMySite's DIY app builder allows you to do so for free. You can integrate any chat software within the app with a few clicks.
In summary, the best choice depends on your business size, desired automation, budget, and technical requirements. Evaluating feature details, pricing tiers, and integration possibilities of these leading platforms will help you select the ideal live chat support software for your mobile application.
The digital age necessitates utilizing advanced technology for seamless customer support, and live chat technology is preferred by 74% of internet users. Among various platforms, Zendesk, LiveChat, Intercom, Olark, HubSpot, LiveAgent, Freshchat, and Kommunicate are key players offering AI integration, multi-platform support, and essential live chat capabilities in 2025.
