HubSpot Seeks Senior Director of Engineering for Service Hub Innovation
Leader of Senior Engineering Team at Service Hub
HubSpot, a leading AI-powered customer platform based in Cambridge, MA, is seeking a Senior Director of Engineering to spearhead the development and growth of their Service Hub, a crucial component of their platform. This role offers an exciting opportunity to connect engineering with business impact and pioneer AI-powered services.
The Service Hub Strategy
HubSpot's multi-year technical and product strategy for Service Hub is centered around delivering a comprehensive, scalable customer service platform seamlessly integrated within their broader CRM ecosystem. The strategy emphasizes automation, AI-driven customer assistance, and expanding core capabilities to offer personalized, efficient service experiences that drive customer satisfaction and retention.
The Senior Director of Engineering Role
As the Senior Director of Engineering, you will play a pivotal role in shaping this strategy by leading the engineering organization responsible for Service Hub’s development. You will collaborate closely with senior product leadership, including product managers, UX, and data science teams, to define the long-term vision and roadmap.
Your responsibilities will include overseeing technical execution to ensure the delivery of scalable, reliable, and innovative features aligned with business goals. You will drive cross-functional alignment on priorities and resource allocation and incorporate advanced technologies such as AI and automation to improve service interactions and operational efficiency.
Requirements and Benefits
The ideal candidate has 10+ years of software engineering experience, with a significant portion spent in senior leadership roles. HubSpot offers a competitive cash compensation range of 338,250-541,250 USD annually.
HubSpot is committed to creating a company where people can do their best work. They require in-person onboarding for remote employees joining the Engineering team, and for broader Product team members attending in-person events such as Product Group Summits and other gatherings. Accommodations due to travel limitations or other reasons can be requested during the hiring process.
HubSpot's culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. They have an equal opportunity policy available for India applicants, and a career diversity page for Germany applicants.
If you are an exceptional communicator, data-driven, customer-obsessed, and a lifelong learner, especially in AI, this could be the perfect opportunity for you.
Application Process
By submitting an application, candidates agree that HubSpot may collect their personal data for recruiting, global organization planning, and related purposes. For more details, please refer to HubSpot's Recruiting Privacy Notice.
For those interested in learning more about the Service Hub strategy or the Senior Director role specifically, HubSpot’s official product leadership communications or corporate engineering blogs might offer more direct insights not captured here.
- The Senior Director of Engineering at HubSpot will work closely with various teams, including product managers and data science, to incorporate advanced technologies such as AI and automation into the Service Hub, a business strategy aimed at improving customer service interactions and operational efficiency.
- In the role of Senior Director of Engineering, the candidate will oversee the development of Service Hub, a key part of HubSpot's finance-driven approach to creating a comprehensive, scalable customer service platform, which is an integral component of their broader business strategy and Cambridge, Massachusetts-based CRM ecosystem.
