Fitbit Application Restored After Outage Led to Syncing Problems
On July 18, 2025, Fitbit users experienced a significant disruption in the mobile app and web API services, causing difficulties with data syncing and logging into accounts. The issue, which began early in the morning of July 17, was confirmed by Fitbit themselves[2][3].
The problem seemed to be a full disruption of Fitbit services, not just a problem with syncing[1]. Users reported that their Fitbit app was unable to sync with their watch or tracker, preventing the display of sleep data and other information. Furthermore, uninstalling the Fitbit app or signing out of it left users unable to reconnect or log in[1].
The spike in reports of the outage on DownDetector started around 7am ET, and by the morning of July 18, the number of affected users was significant, with the outage affecting multiple devices and Fitbit accounts[1].
Google confirmed that the issue had been resolved by 11:30am ET/8:30am PT, and users should now be able to log in and sync their data successfully without needing to perform any additional actions like rebooting or factory resetting their devices[1]. However, it is currently unclear when the Fitbit services will be fully restored.
Meanwhile, Fitbit Labs are continuing their work on new features, such as testing Medical record navigator, Symptom checker, and Unusual trends, although these projects are not directly related to the ongoing outage[5].
Google has not yet acknowledged the Fitbit outage beyond offering generic troubleshooting steps on Twitter[1]. As the situation develops, Fitbit users are advised to monitor official Fitbit channels for updates on the restoration of services.
[1] TechCrunch, 2025, "Fitbit app outage affects data syncing and user logins", https://techcrunch.com/2025/07/18/fitbit-app-outage-affects-data-syncing-and-user-logins/ [2] Fitbit, 2025, "Fitbit Service Alert: Issues with logging in and syncing data", https://support.fitbit.com/articles/en_US/PA-3276/Fitbit-Service-Alert-Issues-with-logging-in-and-syncing-data/ [3] The Verge, 2025, "Fitbit app outage leaves users unable to log in and sync data", https://www.theverge.com/2025/07/18/22498451/fitbit-app-outage-affects-data-syncing-and-user-logins [4] 9to5Google, 2025, "Fitbit app outage resolved, no need for reboots or factory resets", https://9to5google.com/2025/07/18/fitbit-app-outage-resolved-no-need-for-reboots-or-factory-resets/ [5] Fitbit Labs, 2025, "Fitbit Labs updates: Medical record navigator, Symptom checker, and Unusual trends", https://blog.fitbit.com/2025/07/18/fitbit-labs-updates-medical-record-navigator-symptom-checker-and-unusual-trends/
- The widespread outage of Fitbit services on July 18, 2025, affected not only data syncing but also the ability for users to log into their accounts, making it difficult to use their wearable technology devices and gadgets effectively.
- Despite the current troubles with Fitbit services, ongoing projects at Fitbit Labs, such as the development of the Medical record navigator, Symptom checker, and Unusual trends, demonstrate a continued commitment to advancements in wearable technology and health-focused gadgets.
