Enhanced Public Safety Answering Point (PSAP) operational efficiency and strategic planning attributed to improvements made by Ecats, a system developed by Intrado.

Enhanced Public Safety Answering Point (PSAP) operational efficiency and strategic planning attributed to improvements made by Ecats, a system developed by Intrado.

Intrado Life & Safety, Inc., a leading global provider of trusted emergency response solutions, has announced enhancements to its Emergency Call Tracking System (ECaTS). These updates are designed to improve 9-1-1 call analysis and emergency response efficiency.

The new ECaTS offers several new features and benefits. A user-friendly interface and upgraded reporting provide a more intuitive experience along with enhanced reporting capabilities. The system now leverages Next Generation 9-1-1 (NG9-1-1) technology and the NENA i3v3 standard to integrate data from multiple sources, bridging gaps between 9-1-1 call handling and computer-aided dispatch (CAD) systems.

Public Safety Answering Points (PSAPs) can analyze entire emergency workflows with over 200 report types, regardless of the NG9-1-1 provider or call handling software used. The system includes intuitive Power BI capabilities, allowing PSAPs to generate dynamic visual analyses rather than static reports, yielding deeper insights from 9-1-1 call data.

Enhanced insights into call volumes, telecommunicator performance, and emergency details enable better staff scheduling, reducing telecommunicator shortages and improving incident management. These improvements translate into faster emergency response times and improved incident outcomes for the public.

Intrado's approach combines legacy intelligence, modern technology, and dedicated people to create end-to-end solutions. The company is committed to saving lives and protecting communities worldwide.

Additionally, Intrado's ECaTS uses artificial intelligence tools to further improve decision-making efficiency in PSAPs, contributing to enhanced emergency readiness and coordination.

In summary, the enhanced ECaTS system by Intrado provides a more integrated, data-driven, and user-friendly platform that boosts PSAP operational efficiency and public safety by leveraging NG9-1-1 standards, dynamic analytics, and comprehensive reporting features.

For more information about Intrado, visit www.intrado.com. For media inquiries, please contact [email protected]. The new interface of ECaTS and more information about the system can be found on Intrado's website at www.intrado.com/ecats.

1. The enhanced Emergency Call Tracking System (ECaTS) by Intrado now incorporates artificial intelligence (AI) tools to optimize decision-making in Public Safety Answering Points (PSAPs), further boosting emergency readiness and coordination.
2. In addition to its legacy emergency response solutions, Intrado's ECaTS embraces modern technology, offering a user-friendly interface, upgraded reporting, and intuitive Power BI capabilities for dynamic visual analyses.
3. By bridging gaps between 9-1-1 call handling and computer-aided dispatch (CAD) systems using the NENA i3v3 standard and Next Generation 9-1-1 (NG9-1-1) technology, Intrado's ECaTS allows PSAPs to analyze entire emergency workflows with over 200 report types, regardless of the NG9-1-1 provider or call handling software used.
4. Intrado's ECaTS offers cloud-based data-and-cloud-computing capabilities that enable PSAPs to analyze call volumes, telecommunicator performance, and emergency details, leading to better staff scheduling, reduced telecommunicator shortages, and improved incident management.
5. The refined Emergency Call Tracking System (ECaTS) by Intrado is a testament to their commitment to combining cutting-edge technology, such as AI, cybersecurity, and advanced hardware and software, to create end-to-end solutions aimed at saving lives and protecting communities worldwide.

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