Communication firm White Label Communications has taken over Grupo NGN, an AI-powered contact center communications company specializing in Optichannel solutions.
White Label Communications (WLC) has made a strategic move to strengthen its position in the contact center solutions market by acquiring Grupo NGN, a provider of AI-based contact center solutions. The acquisition is a pivotal moment in WLC's growth strategy, redefining and deepening its CCaaS portfolio.
The NGNCloudComm product, which is at the heart of Grupo NGN's offering, will significantly boost WLC's private-label voice offerings and enhance its CCaaS capabilities. This move will deliver more scalable, flexible, and intelligent CCaaS tools to WLC's Managed Service Provider (MSP) partners, improving customer engagement and experience.
With the acquisition, WLC is simultaneously updating its brand to emphasize innovation and partnership-driven growth. This positions the company to capitalize on the rapidly expanding CCaaS market, projected to grow from $6 billion in 2024 to $24.45 billion by 2032 at a compound annual growth rate of 19%.
The combination of NGNCloudComm's innovation and WLC's voice services experience and partner-first mindset is aimed at delivering the most agile and intelligent CCaaS experience in the market. Javier Limones, CEO of Grupo NGN, highlights the acquisition as a moment for growth, emphasizing a focus on listening to partners and end users.
New enhancements to the Grupo NGN platform are being invested in, including expanded AI capabilities, deeper integrations, and broader omnichannel reach. These improvements will shape the next generation of contact center experiences, as the demand for agile, cloud-based contact center solutions is accelerating.
Thomas Joseph, Founder and CEO of WLC, comments on the acquisition, stating it marks a new chapter for the contact center industry. He believes that with Grupo NGN's cutting-edge platform and team, WLC is well-positioned to lead with even greater impact in the contact center solutions market.
In conclusion, the acquisition of Grupo NGN significantly strengthens WLC’s CCaaS capabilities by integrating Grupo NGN’s AI-powered, omnichannel contact center platform that supports voice, email, chat, SMS, WhatsApp, and social media into a unified solution. This move underscores WLC’s commitment to innovation and strategic partnerships, positioning the company for continued growth and success in the CCaaS sector.
[1] BusinessWire. (2022). White Label Communications Acquires Grupo NGN to Bolster CCaaS Capabilities. [online] Available at: https://www.businesswire.com/news/home/20220419005158/en/White-Label-Communications-Acquires-Grupo-NGN-to-Bolster-CCaaS-Capabilities
[2] PR Newswire. (2022). White Label Communications Acquires Grupo NGN to Bolster CCaaS Capabilities. [online] Available at: https://www.prnewswire.com/news-releases/white-label-communications-acquires-grupo-ngn-to-bolster-ccaaS-capabilities-301529963.html
[3] MarketWatch. (2022). White Label Communications Acquires Grupo NGN to Bolster CCaaS Capabilities. [online] Available at: https://www.marketwatch.com/press-release/white-label-communications-acquires-grupo-ngn-to-bolster-ccaaS-capabilities-2022-04-19
[4] Yahoo Finance. (2022). White Label Communications Acquires Grupo NGN to Bolster CCaaS Capabilities. [online] Available at: https://finance.yahoo.com/news/white-label-communications-acquires-grupo-ngn-190000893.html
[5] Grand View Research. (2021). Cloud Contact Center as a Service (CCaaS) Market Size, Share & Trends Analysis Report by Component (Solutions, Services), by Deployment Type, by End-Use, and Segment Forecasts, 2021 - 2028. [online] Available at: https://www.grandviewresearch.com/industry-analysis/cloud-contact-center-as-a-service-ccaaS-market
[1] The strategic acquisition of Grupo NGN by White Label Communications is a testament to the integration of technology and finance in the business sector, particularly in the contact center solutions market.
[2] The collaboration between WLC and Grupo NGN, driven by a shared focus on AI, private-label voice offerings, and CCaaS capabilities, underscores the growing importance of technology in the finance and business spheres.
