BYD Initiates Nationwide Roadside Assistance Program in Collaboration with Australian Motoring Organizations
In a significant move to bolster customer support for electric vehicle (EV) drivers in Australia, Chinese automaker BYD has launched a comprehensive 24/7 roadside assistance program across the country.
This program, a joint venture with Australian Motoring Services (AMS), a collective of major motoring clubs including NRMA, RACV, RACQ, RAA, and RACT, aims to provide new BYD vehicle buyers with a complimentary 12-month roadside assistance membership.
Stephen Collins, COO of BYD Australia, emphasised that the focus is on delivering peace of mind to every BYD driver. The program covers a wide range of incidents, including flat batteries, tyre changes, and towing services. Memberships can be renewed annually.
BYD's decision to reclaim control of its sales distribution centres in Australia is also part of this broader effort to enhance customer service. To further strengthen customer experience, the company is tripling its dealer network and doubling the size of its customer service team.
Rebecca Stenhouse, CEO of AMS, expressed her excitement about the partnership, stating that it brings together BYD's innovation and AMS's national service capability to ensure drivers can travel with confidence.
Joshua S. Hill, a Melbourne-based journalist who has been writing about climate change, clean technology, and electric vehicles for over 15 years, commented on the initiative. He noted that these measures represent BYD's key recent initiatives to improve service and support systems for electric vehicle drivers in Australia.
Collins also highlighted that these initiatives are part of BYD's broader efforts to build confidence in electric vehicle ownership as demand grows in Australia. With this program, BYD is demonstrating its commitment to providing reliable support for electric vehicle drivers, ensuring a smooth and hassle-free driving experience.
[1] Renew Economy, "BYD expands Australian operations with new dealer network and roadside assistance program", 2025. [2] The Driven, "BYD Australia announces nationwide roadside assistance program and expanded dealer network", 2025.
- The new BYD roadside assistance program, in partnership with Australian Motoring Services, offers a complimentary 12-month membership to new electric-vehicle buyers, providing peace of mind through coverage for various incidents like flat batteries or tyre changes.
- As a part of BYD's broader endeavor to fosters confidence in electric vehicle ownership, the company has also expanded its dealer network and customer service team, embracing the latest technology and gadgets to enhance the lifestyle of their customers by ensuring a hassle-free driving experience with electric vehicles.
