Banco Sabadell Chooses DXC for AI-Driven Accessibility Testing to Promote Financial Equality
DXC Technology, a global leader in modernizing and running mission-critical systems for various industries, has partnered with Banco Sabadell, a leading Spanish banking group with approximately 12 million customers across Spain. The collaboration aims to create a more inclusive digital experience for Banco Sabadell's customers by designing and implementing a new testing framework.
The testing framework at Banco Sabadell combines manual testing, automation, and AI-driven analysis to identify and resolve accessibility issues across the bank's digital platforms. This initiative is expected to make Banco Sabadell's digital services more usable for all user groups, including people with disabilities, thereby enhancing financial inclusion.
To lead this effort, DXC will provide 350,000 hours of advanced testing annually. The testing will be overseen by Banco Sabadell's Technology Competence Center in Alicante. The methodology includes a real-time monitoring system that evaluates issues based on business impact and provides actionable recommendations for resolution.
By leveraging AI-driven accessibility testing, DXC enables Banco Sabadell to systematically detect and address barriers that might otherwise cause users to drop off, improving customer satisfaction and supporting users' greater independence in digital interactions. This collaboration underscores Banco Sabadell’s commitment to creating an accessible digital environment for everyone.
The new testing framework is designed to reduce user drop-off, improve customer satisfaction, and support greater independence in day-to-day digital interactions. It is also designed to ensure compliance with the accessibility standards outlined by Spanish and EU regulations.
DXC Technology, with its deep expertise in banking technology and digital transformation, supports all the major banks in Spain. Banco Sabadell's website can be found at grupbancsabadell.com.
This partnership marks a significant step towards creating a more inclusive digital world for everyone. By prioritizing accessibility, Banco Sabadell is setting an example for other organisations to follow in ensuring that digital services are usable and accessible to all.
- DXC Technology's testing framework, built on a combination of manual testing, automation, and AI-driven analysis, is designed to address cloud-based security issues in the digital transformation of Banco Sabadell's banking services.
- The real-time monitoring system within the testing framework provides news on potential accessibility issues and offers compliance recommendations that align with Spanish and EU regulations.
- By implementing this digital transformation initiative, Banco Sabadell strives to make its finance services more accessible to diverse user groups, fostering business growth and creating a secure digital environment for its customers.
- The collaboration between DXC Technology and Banco Sabadell not only focuses on technology and finance for business advancement but also sets a standard for digital transformation across multiple industries, emphasizing the importance of accessible and inclusive digital platforms.
