ASRock Extends Warranties Amid Ryzen 7 9800X3D Failure Concerns
AMD's Ryzen 7 9800X3D processors have been praised for their gaming performance, but the AM5 platform has been marred by issues, with numerous reports of failures. ASRock, a leading motherboard vendor, has taken steps to address these concerns, extending warranties and engaging with users.
ASRock has announced an extension of warranties for most of its motherboard models in Japan, from two years to three years. This move comes amidst discussions on the /r/ASRock subreddit about potential links between ASRock motherboards and failures of AMD's Ryzen 7 9800X3D processors. The warranty extension covers eligible ASRock Intel Z890/B860 and AMD X870/B850 series motherboards in Japan.
The extension follows a Gamers Nexus video that investigated the issue and implicated ASRock. While ASRock is the only motherboard vendor taking active steps to counter the problem, changes to voltage values or power limits are limited. Around three hundred systems have been reported to be affected by the issue, with a bias toward ASRock motherboards.
Initially, ASRock blamed AMD's Precision Boost Overdrive for the failures, but this was later disproven. To qualify for the warranty extension, users must register for ASRock's Fan Club mailing list between September 29th and December 31st, regardless of their purchase date.
ASRock's warranty extension is a proactive measure to reassure users and mitigate the impact of the Ryzen 7 9800X3D failures. While the cause of the failures remains unclear, ASRock's engagement with users and extension of warranties demonstrate their commitment to addressing the issue. However, the warranty extension is currently limited to users in Japan with eligible ASRock motherboards.
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