AI Technology Reborn under Original Ownership in Egypt amidst Expansion
Tactful AI Prepares for Growth and Expansion Following Reacquisition by Founders
After being reacquired by its founders, Mohamed El-Masry and Mohammed Hassan, Tactful AI is set to embark on a significant growth and expansion journey across the Middle East, UK, and Western Europe.
Middle East Expansion
The initial focus of Tactful AI's growth strategy is on the Middle East, particularly in Saudi Arabia and the UAE. This decision is driven by the increasing demand for AI-powered customer experience solutions in these regions. The company has already invested over USD 5 million in developing its platform, ensuring it meets international standards while being built locally in Egypt.
Tactful AI aims to leverage its decade-long experience across various sectors, such as telecommunications, government, hospitality, and e-commerce, to expand its customer base in these regions.
UK and Western Europe Expansion
Once Tactful AI establishes a strong presence in the Middle East, it plans to expand into the UK and broader Western Europe. This move is part of the company's broader strategy to become a global player in AI-powered customer experience (CX).
By positioning itself as a globally competitive AI technology company originating from Egypt, Tactful AI seeks to export its solutions to European markets, highlighting Egypt's emerging status as a regional tech hub. The company will continue to invest in innovation, aiming to modernize customer engagement strategies for organizations in these regions.
Key Features and Benefits
Tactful AI offers a unified customer experience platform, allowing businesses to manage customer journeys across various touchpoints, thereby enhancing engagement and understanding. The platform enables real-time management of all digital customer interactions, boosting digital revenues by 15–35% within months of deployment.
The solution provides no-code flexibility combined with real-time conversation management and analytics, allowing businesses to scale support operations efficiently.
By focusing on these strategic areas, Tactful AI is well-positioned to capitalize on the growing demand for AI-powered CX solutions in the Middle East, UK, and Western Europe.
The vision for Tactful AI's next phase includes doubling down on innovation, expanding into new markets, and supporting organizations as they modernize their customer engagement strategies. The reacquisition of Tactful AI signals a new growth phase for the company, which aims to leverage its expertise to drive its growth in this new phase.
[1] https://www.tactful.ai/blog/tactful-ai-raises-5-million-series-a-funding-round [2] https://www.tactful.ai/ [3] https://www.tactful.ai/blog/tactful-ai-boosts-digital-revenue-by-35-for-its-customers [4] https://www.tactful.ai/blog/tactful-ai-expands-to-the-middle-east-and-north-africa
Tactful AI's founders, Mohamed El-Masry and Mohammed Hassan, aim to utilize Tactful AI's developed technology, particularly artificial-intelligence, to drive the company's expansion into new markets such as the Middle East, UK, and Western Europe. Once Tactful AI establishes a strong presence in these regions, the company will leverage its AI-powered customer experience solutions to modernize customer engagement strategies for organizations operating in these regions, ultimately capitalizing on the growing demand for such technology.
